Charcoal Unit

Privacy Policy

Last updated · 2026-04-18
Article the First

Privacy Policy

We collect only what you give us voluntarily: name, email address, phone number, and a postal address when an order ships. We use that information to communicate with you and to fulfil what you've asked for — nothing else. We do not run ad pixels or marketing trackers on this site. We do not sell or rent any personal information to any third party under any circumstance. We share only what's strictly necessary with our shipping carrier and payment processor to complete an order; both are bound by their own data-protection commitments. Data is held for as long as the working relationship continues, plus the legal minimum for tax records. You may request access, correction, or deletion at any time by writing to us; we will respond within thirty calendar days.

Article the Second

Cookies

Cookies on this site are limited to the basics — keeping you signed in, remembering the items you've added to your cart, and recording the language and currency you've chosen. Nothing analytical, nothing for advertising, nothing shared with a third party. We do not use Google Analytics, Facebook Pixel, or any equivalent tool. We do not embed third-party content that drops its own tracking cookies. You can clear all cookies for this domain in your browser settings and the site will continue to work. The cookie that remembers your consent choice itself expires after twelve months; you can revisit your preferences any time by clearing it.

Article the Third

Your records

If you'd like to access, update, port, or erase any personal information we have on file, please contact us — we'll act on it within thirty calendar days, at no charge. You have the right to withdraw consent for any future processing, to restrict how we use existing records, and to ask that your data be moved to another service in a portable format. Records subject to legal retention (orders, invoices) cannot be deleted before the required period elapses, but everything else can. You also have the right to raise a complaint with the supervisory authority in your country.

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Company details
Charcoal UnitEstablished since2014Our addressRua do Almada 214, 4050-036 Porto, PortugalEmailgeral@charcoalunit.com